Returns & Exchanges

We want you to be twirl-in-your-new-item happy with your purchase, so if the fit isn’t right, or you’ve simply changed your mind don’t worry about a thing! We’ll take care of you. All regular priced items can be returned or exchanged, please see the details below depending on your location. NOTE: ANY ITEMS THAT ARE ORDERED DURING A SITE WIDE SALE, OR WITH A CODE FOR 15% or MORE ARE NON-REFUNDABLE, EXCHANGE OR STORE CREDIT ONLY. YOU ARE RESPONSIBLE FOR ALL SHIPPING COSTS ASSOCIATED WITH THE EXCHANGE OR RETURN OF A SALE ITEM. See below for more specific information, and thank you for shopping with us! 

Quick links:

Returns in Canada

Fast Exchanges in Canada

Returns in the USA

Fast Exchanges in the USA

International Returns & Exchanges

Manufacturer caused defects or wrong items received

In Store Purchases Refund/Exchange Policy

RMA instructions

Canada

Returns

Regular price items can be returned for a full refund not including shipping charges if sent back within 10 days of the received day, or store credit will be extended for unworn/original condition items sent back within 30 days. Expect to see a refund within 5 business days of your approved return arriving here. Items purchased during a site-wide sale are valid for exchange or store credit only and you are responsible for all shipping costs associated with the exchange or return of a sale item. All returns require a completed and approved RMA before being shipped back to us. When your RMA is approved, and if it is a full price item,  you will be sent a link to fill out a return-shipping label. All you need to do is fill out the label, print it, attach it to the package and drop it off at a post office. 

All sale items, swimsuits, lingerie, corsets, and hosiery are final sale, no exceptions. Any returned item received not in original re-sellable condition or without prior authorization will either:

A ) Be charged a re-stocking fee of between 20-50% to make the product saleable again with dry-cleaning or repairs, pay for processing fees etc.

B ) Be shipped back to you at your expense. If we cannot contact you for return shipping payment we reserve the right to donate the unsellable item to charity without refunding your card.

These are common things that make an item un-returnable: pet hair, smoke smell or odors, deodorant/lotion/makeup marks or if the item has been worn. 

Look at your item before packing it up to return- if it does not look like it could go right back on the rack, please don’t send it back. :)

At this time we CANNOT complete returns or exchanges for items purchased online in store. All orders placed through the web store require an RMA that cannot be generated by the sales staff in the store, so they are unable to help you with your exchange or refund. You are welcome however to drop off a sealed package with a completed and approved RMA form enclosed to the store if you are local, but please note your return/exchange will be handled by our web team in the same manner it would be if you had mailed your package. We appreciate your understanding in this matter, and guarantee that your return or exchange will be dealt with in the quickest possible manner. We promise!

Fast Exchanges

Because our products often sell out quickly, if you’ve received something and the fit isn’t quite right we offer a super simple Fast Exchange option! All you have to do is request an RMA (Return Merchandise Authorization) by following these instructions HERE. Once done, place a new order for the proper size or color and we will send out your new size same day (if received by 3PM MST). Enter the code FREESHIPCAN when placing the new order to receive an $9 credit towards shipping. Please note that the free standard exchange shipping is only valid for a different size or color of the SAME ITEM. Please note if you do not fill out an RMA before we receive your package in the mail, we may issue a minimum 20% restocking fee. 

If you prefer a traditional exchange you can also wait for your first package to be received and your return to be processed before making a new purchase. The shipping code will still be provided, assuming you are purchasing the same item in a different size or color. It’s up to you!

USA

Returns

Regular price items can be returned for a full refund minus shipping charges if put in the mail within 10 days of the received date, or store credit will be extended for unworn/original condition items sent back within 30 days. Items purchased during a site-wide sale are valid for exchange or store credit only. You must ship with USPS to avoid extra charges being accrued. All returns require a completed and approved RMA before being shipped back to us and should be sent with a tracking number as we are not responsible for lost packages. Return shipping charges are your responsibility. Please note that any brokerage or duty charges accrued cannot be refunded. Expect to see a refund within 5 business days of your approved return arriving here.

All sale items, swimsuits, lingerie, corsets, and hosiery are final sale, no exceptions. Any returned item received not in original re-sellable condition or without prior authorization will either:

A ) Be charged a re-stocking fee of between 20-50% to make the product saleable again with dry-cleaning or repairs, pay for processing fees etc.

B ) Be shipped back to you at your expense. If we cannot contact you for return shipping payment we reserve the right to donate the unsellable item to charity without refunding your card.

These are common things that make an item un-returnable: pet hair, smoke smell or odors, deodorant/lotion/makeup marks or if the item has been worn. 

Look at your item before packing it up to return- if it does not look like it could go right back on the rack, please don’t send it back. :)
 

 Address the return package to:

Blame Betty Returns
211 17th Ave SE
Calgary, AB T2G-1H5
Canada

 

Fast Exchanges

Because our products often sell out quickly, if you’ve received something and the fit isn’t quite right we offer a super simple Fast Exchange option! All you have to do is request an RMA (Return Merchandise Authorization) by following these instructions HERE. Once done, place a new order for the item in the proper size or color, and we will provide a code for $10 off your new shipping charge. We will send out your new size same day (if received by 3PM MST) and your card will be refunded the original purchase price minus the original shipping charges when we receive and process your return. Please note that the $10 off exchange shipping is only valid for a different size or color of the SAME ITEM. You are welcome to exchange for any other item in stock as well but the shipping code will not be provided. Please note that if you do not fill out an RMA before we receive your package in the mail, we may issue a minimum 20% restocking fee. 

If you prefer a traditional exchange and want to avoid the temporary second charge you can also wait for your first package to be received and your return to be processed before making a new purchase. The shipping code will still be provided, assuming you are purchasing the same item in a different size or color. 

International

Exchanges

We are unfortunately unable to offer International Exchanges at this time. Please follow the Returns procedure HERE and then place a new order if required.

Returns

Regular price items can be returned for a full refund minus the original shipping charges if put in the mail within 10 days of the received date, or store credit will be extended for unworn/original condition items sent back within 30 days. You must ship with your countries postal service to avoid extra charges being accrued and the package should be traceable as we are not responsible for lost shipments. Please note that any brokerage or duty charges accrued will not be refunded. Expect to see a refund within 5 business days of your approved return arriving here.

All sale items, lingerie, corsets, and hosiery are final sale, no exceptions. Any returned item received not in original re-sellable condition or without prior authorization will either:

A ) Be charged a re-stocking fee of between 20-50% to make the product saleable again with dry-cleaning or repairs, pay for processing fees etc.

B ) Be shipped back to you at your expense. If we cannot contact you for return shipping payment we reserve the right to donate the unsellable item to charity without refunding your card.

These are common things that make an item un-returnable: pet hair, smoke smell or odors, deodorant/lotion/make-up marks or if the item has had its tags removed and has been worn. 

Look at your item before packing it up to return- if it does not look like it could go right back on the rack, please don’t send it back. :)

Manufacturer caused defects or wrong items shipped by mistake

If you received a manufacturer caused damage or wrong item by mistake, we are happy to offer you a free exchange or refund once confirming the issue is manufacturer related. We don't make what we sell, but stand behind your purchases so simply include the details of the issue when filling out the RMA form and we will take care of it for you!

In Store Returns & Exchange Policy

-We will gladly exchange or refund regular priced merchandise within 10 days of purchase. After this time, an exchange or store credit can be issued up to 30 days from the original purchase date.

-Items must be in new, re-sellable condition with both original tags attached and a valid receipt.

-All sale items, undergarments including hosiery and shape wear, earrings, makeup, layaway, special orders, and gift cards are final sale. Sorry, no exceptions.

-These are common things that make an item un-returnable: pet hair, smoke smell or odors, deodorant/lotion/make-up marks or if the item has been worn. 

-Look at your item before bringing it back to return or exchange- if it does not look like it could go right back on the rack, please don’t bring it back. :)

-Returns and exchanges cannot be completed on sale days. 

-While we do not manufacturer our products, we stand behind what we sell. If your new item has a manufacturer caused damage we are happy to offer you an exchange or refund. Simply bring the item back in within three months of the purchase along with the proof of purchase and we will take care of it for you!

-At this time we CANNOT accept returns or exchanges for items purchased online in store. All orders placed through the web store require an RMA that cannot be generated by the sales staff in the store, so they are unable to help you with your exchange or refund. You are welcome however to drop off a sealed package with a completed and approved RMA form enclosed if you are local and would like to avoid mailing fees, but please note your return/exchange will be handled by our web team in the same manner it would be if you had mailed your package. We appreciate your understanding in this matter and guarantee that your return or exchange will be dealt with in the quickest possible manner. We promise!

Requesting an RMA (Return Merchandise Authorization)

 1. Log into your account HERE

*If you had checked out as a guest, or you are exchanging or returning a gift please skip these steps and email us with your order number. We will complete this process for you.

 2. Select “RMA” from the sidebar, then select “request new RMA”

 3. Find your order in the drop-down menu and select the item you are returning.

 4. Select exchange or return. Select the reason and add any notes you may have.

 5. Hit submit. You will receive a confirmation email and we will notify you once we have approved your RMA.

 6. Once you receive your confirmation email from us please print the label and include it in your securely packaged return. 

Please note If you do not fill out an RMA before us receiving your package in the mail, we may issue a 20% restocking fee. 

 Address the return package to:

Blame Betty Returns
211 17th Ave SE
Calgary, AB T2G-1H5
Canada

Now you’re ready to drop off your package. Find locations here:

Canada Post or USPS 

Remember; keep your tracking number safe as it’s your proof of return.

 7. We will email you as soon as your package is returned and processed. Expect to see the return processed on your card within 5 business days of us receiving your approved returned item. 

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