All last orders will be shipped out as fast as possible, within the next few days.
You will receive an order confirmation, invoice, then shipment notification with a tracking number by email, and if you have any questions about your order or need more information, please contact us: [email protected] and we’ll do our best to help answer any questions or concerns! If you have an account with us, you can access your order information and tracking numbers by signing in HERE.
During the holiday season, there may be delays with deliveries on Canada Post’s or USPS’s side. However, please note that normally accounts for that with the delivery dates you see during checkout. We are not able to control any possible delays once the package has left our warehouse.
*Please picture us hustling our buns off in the warehouse during this heavy order volume time, because we definitely are. We want you to have your order as soon as possible, we promise you that.
Thank you for shopping with us during our Funeral Sale. ♥
For obvious reasons, all items purchased either in-store or online during this time are Final Sale. We have no physical ability to make any exceptions, and we sincerely thank you for your support and understanding!
However, if you have a current return in transit, or if your order was placed before Dec. 15th and is still within the 10 day return period for non-final sale merchandise, it does still qualify for a return. Please know that we will need it sent back as soon as possible, to be able to process your return. Please make sure you email [email protected] with your order number, so we know to expect your return, and can ensure it is received. We will not be able to authorize any returns for qualifying orders placed before Dec 15th, after the 10 day return window for those orders has closed. Thank you for your understanding of our limitations in this matter.
Again, if you have any questions at all, please reach out to Customer Care. We are committed to ensuring every single email is replied to, and any issues are resolved, to the best of our ability.
Order Changes: Unfortunately, we cannot make adjustments to an order once it is placed. Our system is automated, so it is very difficult to catch an order to make changes before it ships.
Stock Availability: If we do not have the item you ordered due to a system error, overselling, or unnoticed damage on the item as we are packing it, you will absolutely, be immediately refunded for that item. You will be contacted by email or phone as soon as the discrepancy is discovered to let you know which item was unavailable. If you ordered more than one item, the rest of your order will be shipped out promptly once the refund is completed.
My order still says pending?: Pending means we have received your order, but have not yet captured the payment or shipped the items. Due to the insanely high volume of orders that came in all at once, we are doing our best to get through them all in the fastest manner possible. If you have any questions about your order, please email [email protected] with your order number.
We thank you for your understanding and patience that our reply time may be a bit longer than usual due to volumes. But we WILL get back to you. ♥
Email: [email protected]
We will continue to update this page with more info over the next few days, but if there are any questions we haven’t answered, please do reach out! Thank you from the bottom of our hearts for so many years of continued support. You've been the best customers we could have ever asked for!